Policies

Find the important information you need

Warranty Policy

In the event of missing or broken pieces, please call the Customer Support Line within 30 days of the delivery of your kit.  You’ll find the number in your Assembly Manual that comes with the kit.  It is our commitment to you to deliver replacement parts, free of charge, within 10 business days of your notification. Replacement parts will not be provided free of charge after the 30 day grace period.

Refund/Return Policy

We try to be as flexible as possible, but due to the extreme costs of return shipping, we generally do not accept returns, instead, we will consider but do not guarantee to work with our customers on a case-by-case basis to find an amicable solution.

In the case where a shopper mistakenly purchases a product or uses the wrong credit card, Cedar Shed & Garden Kits North Idaho may consider a full refund of your money. This is up to the discretion of our credit department.

Purchasers who submit Orders through Cedar Shed & Garden Kits North Idaho and subsequently cancel their order prior to shipping will be subjected to a $100 Charge-Back. This is an administrative charge and any outstanding balance will be reimbursed immediately.

Order cancellations must be submitted to us directly at (208) 262-3212.

Terms & Conditions

It is the purchaser’s responsibility to notify Cedar Shed & Garden Kits North Idaho within 30 days of receiving the product of any broken or missing pieces. Failure to do so will void our obligation to send parts out free of charge. If you cannot confirm that all pieces are intact and in good shape within the allotted time, it is the purchasers’ obligation to inform Cedar Shed & Garden Kits North Idaho of your situation so a longer grace period can be arranged.

It is the purchaser’s responsibility to check with your local municipal or county regarding by-laws before ordering this product to confirm it complies with any local building codes.

Purchaser will agree to accept all financial responsibility for damage and rerouting costs if the shipping location is changed after the product is shipped from our premises.

Shipment method/procedure must be confirmed at the time of order. Purchaser should be aware that all freight is prepaid to destination areas regularly serviced by our carrier, to be confirmed at the time of order processing. No additional freight charges should be paid to the delivering carrier unless the Purchaser alters or changes any prior arrangements. In most cases, the delivering carrier will bill the purchaser directly but in certain situations where this is impossible or unrealistic, Cedar Shed & Garden Kits North Idaho will re-invoice or bill your account for any additional freight charges we incur.

On Standard Motor Freight Deliveries, Outdoor Living Today strongly recommends that Purchasers contact our Delivering Carriers’ local terminal to make a delivery appointment after we have informed the Purchaser that freight has been shipped from our premises. Cedar Shed & Garden Kits North Idaho will provide the Purchaser with both tracking and contact #s for your convenience.

Purchaser should inspect freight before unloading and document any damage on provided Shipping Document “BILL OF LADING” provided by the delivering carrier. Failure to do so could result in delays in rectifying any problems you may encounter regarding freight damage mitigation.

For Standard Motor Freight Deliveries (Shipments delivered by Semi-Trailer Truck or similar type vehicle and offloaded by Purchaser), a complete description of how the freight is delivered and what will be required by the purchaser is listed below:

  1. Shipments will be delivered to or as close to the Purchasers property line and or Driveway provided the location is deemed assessable by the delivering carrier.

  2. It is the Purchasers responsibility to inform Cedar Shed & Garden Kits North Idaho at time of purchase of any unusual or difficult location or delivery issues so arrangement can be made.

  3. Purchasers could incur additional shipping costs depending on the Purchasers situation.

  4. The delivering freight carrier is not obligated to assist the Purchaser with unloading of freight in anyway.

  5. Purchaser will be expected to cut metal strapping holding freight together and therefore will require the use of wire cutters. It is strongly recommended that the Purchaser have at least 2 assistants to help offload freight from truck.

  6. Purchasers should be aware that although total freight could be over 2000 lbs, units will be broken down into individual pieces and components ranging between 1- 100lbs that should be manageable in most situations.

  7. Purchaser will be given a reasonable time frame to unload freight from truck ranging between 15-30 minutes.

Privacy Policy

Cedar Shed & Garden Kits North Idaho is committed to protecting your personal information. The following outlines our policies and how we treat the information that you provide us.

Information Collected:
In general, you can visit this website without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the e-mail addresses of visitors. In addition, there are portions of this website where we may need to collect personal information from you for a specific purpose, such as to provide you with the information that you request. The information collected from you may include your name, address, telephone number, fax number, or e-mail address.

Use of Collected Information:
Your domain name information is not used to personally identify who you are and instead is aggregated to measure the number of visits, average time spent on the site, pages viewed, etc. We use this information to measure how our website is being used and to improve its content. When supplied by you, we use your name and email address to respond to your inquiries or to process requests. This information may be shared with our Authorized Dealer network, but only if necessary to fulfill your request or for related purposes. We may share a limited amount of your personal information with other companies we have hired to provide services for us. These companies, such as our vendors, use your personal information only to perform the services we have hired them to provide. We do not share, sell, or lease personal information about you to any third parties for their marketing use. We will release information about you if you direct us to do so, if we are required by law to do so, or in other legally limited circumstances (for example, to protect your account from fraud).

Links to Other Sites:
Cedar Shed & Garden Kits North Idaho’s website may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other sites.

Security of Collected Information:
We maintain strict physical, electronic, and administrative safeguards to protect your personal information from unauthorized or inappropriate access.

Contacting Us:
If you have any questions about our privacy policy, please contact us at (208) 262-3212. We welcome your questions and suggestions about our privacy policy.

Changes to this Policy:
Please check this privacy policy periodically to inform yourself of any changes.

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